Policies

Prices:

Prices are based on a one-day use. All prices are subject to change without notice. All rentals are subject to availability at the time of booking.

Payment:

A deposit is required upon booking. Any remaining balance is due in full upon delivery or customer pick up. We accept Visa, MasterCard, American Express, Debit, Cheque, Money Order and Cash. Prices do not include GST.

Security Deposit:

A credit card number and signature of cardholder is required for loss or damage of equipment if any may occur. Without this the rentals will not be released.

**NO REFUNDS ON UNUSED RENTALS**

Cancellation:

For Tent Rentals: 50% deposit is required to book all tents. Deposit will be refunded only if tent is cancelled 30 or more days prior to the delivery date, excluding Stampede Week.

Stampede Week Tent Rentals: 50% UNREFUNDABLE deposit is required to book all tents.


For Equipment Rentals: deposit will be refunded only if equipment is cancelled 10 or more days prior to the delivery/customer pick up date, excluding Stampede Week.


Stampede Week Rentals: 50% UNREFUNDABLE deposit is required to book all equipment.

Delivery and Pick Up:

For your convenience we have a Delivery and pickup service. Call for pricing. Delivery and pickup is based on 9am – 5pm and a ground level access.

Additional charges apply for specific time on deliveries and pickups, stairs, some elevators or if items need to be carried more than minimal distances. This policy applies to all rental equipment including tents.

After-Hours Delivery and Pickups: Additional fee, call for pricing.

Out of Town: Fee is based on mileage calculated pending location and crew required, call for pricing.

Permits:

Customer is responsible for any and all permits which may be required. Each Municipal district has different bylaws. Contact the Municipal district your function is being held in for permit and bylaw information.

Customers must call Alberta One-Call to map out any underground lines at 1-800-242-3447 or for a fee - The Utility Locators 403-863-2473. A copy of the report must be submitted to Good Time Party Rentals. Due to insurance regulations, tents will NOT be set up unless this has been done.

For your convenience Good Time Party Rentals will contact both the Municipal district for permits and underground locates. This service is NOT INCLUDED in the rental prices. This is an additional fee please call for pricing.

Shipping and Returns:

Shipping: All equipment received should be inspected by the customer before acceptance. Please inspect all products to ensure no damage was done during transportation. Damaged rentals must be reported to the office within 24hrs of receipt of rentals.

Returns: The customer is responsible for packaging rental equipment in the crates and cartons they were received in. All dishes are to be returned rinsed and packed in original containers, un-rinsed dishes are subject to a @2.25 per dozen cleaning charge. This charge will be charged to the credit card number on file. The customer is responsible for having all rentals together, packaged in original crates and cartons ready for scheduled pick up time; failure to do so will be subject to additional labour and pick up charges.

Damaged and Missing Rentals:

All functions usually have a number of people involved with the handling of rental equipment; event co-ordinators, caterers, location staff, cleaning crew, guests and or any other people working the function. With this amount of people contributing to a function, rental items do get lost or misplaced. The customer who rented the equipment is responsible for the cost of any missing and/or damaged items. We understand the person placing the order may not be part of the clean-up crew, therefore we recommend you have one person from your clean-up crew to be responsible for ensuring all rentals are organized and ready for pick up, this helps with any discrepancies.

If missing items are found after the rentals have been returned it is the customer’s responsibility to return the items to Good Time Party Rentals. If you are unable to return the items we will pick them up from you for an additional cost. Missing and damaged items are billed out and charged to the credit card number on file. If missing items are returned a credit will be issued back to the credit card and late return fees may apply.

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Good Time Party Rentals LTD

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4605 - 76th Avenue SE

Calgary, AB T2C 3V3


Phone:

403‑291‑0686

Email

sales@goodtimepartyrentals.com

Hours:

Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM

Closed on long weekends and holidays

Box 153

105, 231 Don Seaman Way

Okotoks, AB T1S 1A5


Phone

403‑938‑1911 

Email

sales2@goodtimepartyrentals.com

Hours:

Monday – Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 4:00 PM
Saturday: 9:00 AM – 1:00 PM

Closed on long weekends and holidays

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